Refund & Return Policy

At Zarmaala, we want you to be happy with your purchase. If there is an issue with your order, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order, provided the item meets our return conditions.

To be eligible for a return:

The shawl must be unused and unworn.
The product must be in its original condition.
Original tags, packaging, and accessories should be included where applicable.
The item must not have been washed, altered, damaged, or otherwise used.
Proof of purchase or order details may be required.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

For damaged or incorrect orders, please provide clear photos or an unboxing video showing the condition of the parcel and product. This helps us verify the issue and arrange an appropriate solution.

After verification, Zarmaala may offer:

A replacement
An exchange
A refund, where applicable

Change of Mind

If you simply change your mind about your purchase, the product must be unused and returned in its original condition.

Return shipping charges for change-of-mind returns may be the customer's responsibility.

Non-Returnable Items

Returns may not be accepted for products that have been:

Worn or used
Washed or altered
Damaged after delivery
Returned without the required original condition or packaging
Purchased as a final-sale item, where clearly stated
Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be processed using the applicable refund method.

For Cash on Delivery orders, refund arrangements will be communicated by our customer support team after the return has been inspected and approved.

Please allow 3–7 business days for an approved refund to be processed, depending on the payment or banking method.

Return Shipping

If the product is confirmed to be defective, damaged, or incorrectly supplied by Zarmaala, we will work with you to arrange the appropriate return or replacement solution.

For change-of-mind returns, return shipping costs may be deducted from the refundable amount or paid by the customer.